5 Steps to Optimize Your mySAP CRM Implementation with SAP Best Practices

  • by Heike Henninger
  • May 15, 2006
Find out about the five steps involved with evaluating and implementing SAP Best Practices via a sample scenario involving Activity Management. SAP Best Practices are preconfigured, tested, and documented scenarios you can use during the implementation process.
Key Concept
SAP Best Practices are preconfigured business scenarios to simplify and speed up your implementation project. The key components of SAP Best Practices include project methodologies, documentation, preconfiguration guidelines, and content. As long as you have an SAP software license for R/3 or mySAP CRM, you may obtain the preconfiguration DVD for these scenarios for free.

The challenge of a new mySAP CRM implementation is to find a starting point. You must figure out which scenarios are useful for your company. In a traditional implementation project, you can spend most of your time identifying needs and configuring the system to your company’s specifications.

SAP Best Practices, offered free to SAP customers and partners, allow you to concentrate on your company’s specific issues because they document the standard ones, which are already configured and tested. This can save you valuable time during your implementation. You can access the SAP Best Practices documentation by going to http://help.sap.com. Follow the menu path SAP Best Practices>Cross-Industry Packages>Customer Relationship Management>(language of your choice).

You can use SAP Best Practices as a discussion base so that you don’t have to start your implementation planning from scratch. If an SAP Best Practices scenario covers your business needs, you already have documentation that describes how to set up the scenarios, enabling you to obtain a proven prototype rapidly. You have the flexibility to start with a small scenario, for example Activity Management. If you want to add more functionality at a later time, such as Opportunity Management, you can easily do so because all the scenarios within SAP Best Practices integrate with each other. SAP Best Practices let you choose what to implement “a la carte.”

Heike Henninger

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