7 Steps for a Successful E-Commerce Go-Live

  • by Sei Drake, Product Specialist, SAP CRM Customer Project Management
  • April 15, 2006
Find out the seven steps you should take to avoid common oversights that can set back your SAP E-Commerce for mySAP CRM implementation.
Key Concept
SAP E-Commerce is a mySAP CRM tool that allows you to interact with customers on the Internet. SAP E-Commerce encompasses four main areas (E-Marketing, E-Selling, E-Service, and E-Analytics) to help you maintain customer relationships.

Before you go live with SAP E-Commerce, have you considered two of the most important aspects of your application — performance and stability? Without assurance that you've fulfilled these two application aspects, you risk all of your hard work. Simply setting up SAP’s E-Commerce technology components on adequately sized hardware is not enough. You must set up these components with the correct parameters under load or the application can experience performance bottlenecks and worse yet, instability.

In this article, I document the seven steps that you need to take to ensure optimal performance and stability of your SAP E-Commerce application. Included with the steps are key technology components and recommendations for their parameters. I focus on SAP E-Commerce for mySAP CRM in this example, but the same parameter recommendations are relevant for E-Commerce for ERP (also known as Internet Sales — R/3 Edition). Technology members on the implementation team can use these tips to ensure that the various mySAP CRM components do not adversely affect the Internet sales application processes.

Sei Drake

Sei Drake is a product specialist with the CRM Solution Management group at SAP. He has worked in SAP’s Global Support Organization for eight years and is experienced in the areas of R/3 Sales & Distribution, CRM E-commerce, and performance tuning of the mySAP Business Suite. He has recently joined the CRM Solution Management Organization in the area of Customer Project Management. Sei holds a bachelor’s degree in information sciences from Drexel University in Philadelphia, PA.

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