A Step-by-Step Guide to Select a Mobility Platform That Supports Your Sales and Service Organization

  • by Ashish Saxena, Director, Accrete Solutions, LLC
  • LeighAnne Holtzman, Manager, Accrete Solutions, LLC
  • June 24, 2011
/Project Management/Mobile
Use this practical guide to identify, evaluate, and select the right mobile platform for field users through a thorough mobility assessment. This process allows businesses to avoid the pitfalls of failed mobility implementations and achieve greater success.
Key Concept
A thorough mobility assessment performed in the early stages of a mobility platform project can greatly reduce associated risks and increase user adoption. This assessment involves the process of selecting the right solution to meet specific business requirements and understanding the different options available.

There have been rapid strides in mobile technologies, mobile devices, and mobile solutions in recent years. Companies are on the cusp of a mobility revolution similar to the Internet boom of 1990s. The progression of mobile technology has driven companies to bring more mobile devices into their workforce to enable faster and more efficient sales and service to their customers.

There are plenty of solutions and business requirements to consider. The process to select the right mobility solution is an important first step in your implementation, and needs to be a well-planned and focused exercise. To perform this assessment and select the right solution, take the following steps:

Ashish Saxena

Ashish Saxena is a director at Accrete Solutions, LLC, in Seattle, WA. He has experience in SAP CRM and SAP ERP Central Component, as well as business experience in customer service, logistics, and sales. He is a CRM practitioner with strong expertise in mobile enablement of service and sales processes. His SAP implementation experience includes multiple full life-cycle SAP CRM and SAP ERP projects, with responsibilities including project and program management and team leadership, strategy and business process design, scoping and blueprinting, solution design, deployment, and support. He is also a Project Management Professional (PMP) from PMI.

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LeighAnne Holtzman

LeighAnne Holtzman is a manager at Accrete Solutions, LLC, in San Jose, CA, and has six years of experience in SAP CRM. Her focus is in the areas of SAP CRM service and middleware, as she has experience in business process transformation initiatives. She is a Project Management Professional (PMP) from PMI.

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