Align Employee Business Partner Master Data Between SAP HR and SAP CRM

  • by Gil Magana, Principal Consultant, Intelligroup
  • February 15, 2009
Organizations that have both SAP ERP Human Capital Management (SAP ERP HCM) and SAP CRM can set up their systems to share employee master data, thereby eliminating dual maintenance of employee data, master data errors, and inconsistencies. Follow step-by-step through the process from activating integration in SAP ERP HCM to replicating the employee master data from SAP ERP HCM to SAP CRM.
Key Concept

Business partner integration consists of a bi-directional message exchange that occurs between two source components that have a common data source, such as employee master data. This technology allows a mixture of users to support and maintain multiple streams of employee data in a way that does not interfere with or sacrifice the quality of such data. As a result, users can persistently support their master data requirements while maintaining integration within their enterprise framework.

With the evolving nature of CRM and SAP’s strong focus on business integration, it comes as no surprise that something like the employee master is now supported by two different sources. For those of us who have worked with SAP CRM since the early design days, the employee master took its first foothold on the SAP CRM platform. However, were you aware that the HR module is also considered a strong contender for employee master data?

There are two primary scenarios in which you use employee master data:

  • SAP CRM stand-alone environment (scenario 1)
  • SAP ERP-SAP CRM integration (scenario 2)

The second scenario presents options as well. The differentiator is whether you use or plan to use HR in the SAP ERP system (known as SAP ERP Human Capital Management [SAP ERP HCM]). If you are already using SAP HR or if it is a planned scope item, then you should use the SAP HR employee master over SAP CRM. Nevertheless, there are pros and cons to each approach, but your project team should evaluate which options are a good fit for your company.

In this evaluation, you identify a primary system to host and maintain your employee master data as opposed to maintaining data in two separate systems. SAP CRM, in this case, becomes a receiver and can access all the necessary tasks, whereas SAP ERP HCM drives the quality and integration of the data. If you are implementing a project in scenario 2 and SAP ERP HCM is in your horizon, I’ll show you the steps required to integrate the employee master between these two systems. The processes in this article apply to mySAP CRM 4.0 and later, and SAP R/3 Enterprise (4.7) and later.


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