Ask the CRM Expert: Customize the Standard Toolbars in SAP CRM 2007 and 7.0 for Quick Access to Actions

  • by Sudipta Sarma, Senior CRM Consultant, The Principal Consulting, Inc.
  • April 30, 2009
You can enhance the standard toolbars in the new CRM WebClient UI overview pages to add new buttons to incorporate your own functionality, such as a print button. Find out the six steps you need to take to customize your SAP CRM toolbars.

Thank you, Robert. This is a common requirement for companies. The CRM WebClient UI was introduced with SAP CRM 2006s and has become the de-facto UI technology in all SAP CRM releases after SAP CRM 2005.

Figure 1 shows the standard Task toolbar. I will explain how to enhance this toolbar to add a new Print button. Although I used an SAP CRM 7.0 system for this article, the process also applies to SAP CRM 2007 and SAP CRM 2006s. You should be familiar with ABAP objects to implement this enhancement. In addition, ensure that you already have a package created in the customer namespace in the Object Navigator (transaction SE80) where you store all your enhanced objects.

Sudipta Sarma

Sudipta Sarma is a senior SAP CRM consultant with The Principal Consulting Inc. (TPC). He has more than six years of SAP CRM technical and functional experience in various industries. Before joining TPC, he served as an expert developer in SAP Labs India besides working in several key consulting positions. Having expertise in CRM consulting as well as in product development, he has worked in several successful SAP CRM implementation projects in the roles of solution architect and technical lead. He is a frequent blogger in SAP Developer Network (SDN).

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