BI & HANA: Case study: Tools and strategies C Spire uses to advance self-service for business analysts and users at all levels of the organization

  • by Jeff Stout, C Spire
  • March 11, 2019
Find out how C Spire built, deployed, and runs a successful self-service program.

The face of analytics at C Spire has changed dramatically — from multiple IT-driven reports that users needed to sift through, to an invaluable resource for employees at all levels of the organization. Find out how C Spire built, deployed, and runs a successful self-service program, including: 

  • Key characteristics of a quality self-service program, including clearly defined boundaries and determining the right tools Prerequisites of an effective self-service program, including universe configuration and standardization 
  • How self-service opportunities were identified initially, how a project sponsor was chosen, and key ingredients to a successful rollout and high adoption


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