CRM Middleware Demystified

  • by Ned Falk, Senior Education Consultant, SAP
  • January 15, 2008
CRM Middleware contains important functionality to help SAP CRM share data with other systems. Learn about the components involved with CRM Middleware and then see how it helps to transfer data between SAP CRM and R/3 or SAP ERP Central Component.
Key Concept
CRM Middleware provides software to enable the transfer of data to and from SAP CRM. CRM Middleware is an integrated part of SAP CRM and links SAP CRM with another system, such as SAP ERP Central Component, or a non-SAP system.
SAP CRM, SAP NetWeaver Business Intelligence (BI), and R/3 or SAP ERP Central Component (ECC) share master data about customers and orders. CRM Middleware software, delivered standard with SAP CRM, facilitates these activities by ensuring that the data passes smoothly among the systems. However, I often find that people who take my classes are unfamiliar with how CRM Middleware works.

Although it is impossible to discuss and describe CRM Middleware thoroughly in just one article, let me introduce you to the basic architecture of CRM Middleware. Then I’ll walk you through the steps of using CRM Middleware to transfer data from R/3 to SAP CRM. Finally, I’ll show you the reverse steps of sending data from SAP CRM to R/3. In a future article, I’ll delve more deeply into the configuration aspects of CRM Middleware.

For those who want a refresher on the terms used when discussing CRM Middleware, refer to the sidebar, “Before You Begin: CRM Middleware Terms.” The processes mentioned in this article apply to R/3 4.6 and later and mySAP CRM 4.0 and later.

Ned Falk

Ned Falk is a senior education consultant at SAP. In prior positions, he implemented many ERP solutions, including SAP R/3. While at SAP, he initially focused on logistics. Now he focuses on SAP HANA, SAP BW (formerly SAP NetWeaver BW), SAP CRM, and the integration of SAP BW and SAP BusinessObjects tools. You can meet him in person when he teaches SAP HANA, SAP BW, or SAP CRM classes from the Atlanta SAP office, or in a virtual training class over the web. If you need an SAP education plan for SAP HANA, SAP BW, BusinessObjects, or SAP CRM, you may contact Ned via email.

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