Considering IC
WebClient? Try It
Out with a Quick

  • by George Fratian, CRM Project Manager
  • October 15, 2006
Learn how to put together a quick proof of concept for Interaction Center (IC) WebClient and how you configure it based on configuration profiles. Then, discover how to tweak these configuration profiles to fulfill your business requirements.
Key Concept
Interaction Center (IC) WebClient is the framework that links various applications available in mySAP CRM (and mySAP ERP Central Component), such as sales orders, contracts, complaints, and knowledge search. It groups functionality together for quick access. It also enables shared information (e.g., the account and contact name) among these applications.

Perhaps your company wants to explore how Interaction Center (IC) WebClient would fit its business needs. Did you know that you can put together a quick demo of IC WebClient to try it out? This way you can avoid going through a full implementation just to see if it meets your business requirements.

SAP provides extensive information about how to configure and implement IC WebClient, but it’s difficult to get up to speed with this technology without spending significant time sifting through the available information. Here’s a shortcut that allows you to develop a quick proof of concept version of IC WebClient, albeit with somewhat limited functionality.

George Fratian

George Fratian is a CRM project manager with more than 11 years of experience in the SAP arena (CRM and R/3). The past five years were dedicated to various projects implementing mySAP CRM systems in different industries such as Oil & Gas, Health Care, and High Tech. He has designed and implemented complex mySAP CRM-based solutions for Fortune 20 companies in the areas of Internet Sales and Online Sales, Sales Force Automation, Case Management, and Interaction Center WebClient.

See more by this author


No comments have been submitted on this article. 

Please log in to post a comment.

To learn more about subscription access to premium content, click here.