Create a Tracking Number Field for Your IC WebClient Interaction Record

  • by Christian Matz
  • March 15, 2008
See how you can add a customer Tracking No. field to the interaction record in Interaction Center WebClient in two steps. You can use this process to add any extra field to the interaction record to suit your business requirements.
Key Concept

Easy Enhancement Workbench (EEW) allows you to enhance the data model for your business partners through the use of extensions. You use extensions to add new fields or tables. In the extension, you select the business transaction types for which the system should add the new field. EEW generates the user interface extensions for SAPGUI and People-Centric UI.

Christian Matz

Christian Matz is a SAP Solution Architect and CRM Solution Principal at ECENTA AG. He has over 15 years of SAP experience, completing many successful projects across different industries in the areas Marketing, Sales and Service. Having a background in consulting as well as SAP standard development, he has been providing technical and functional expertise on his projects, many times in a leadership capacity. In doing so, Christian supported many customers worldwide in building reliable SAP CRM solutions, as part of their overall SAP system landscape.

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