Discover Two Behind-the-Scenes CRM WebClient UI Features in SAP CRM 7.0

  • by Hena Mau, Software Developer for Business Suite UI Framework, SAP AG
  • October 27, 2010
The CRM WebClient UI provides a new dimension of user experience by enabling users without deep technical knowledge to work with the SAP CRM solution. However, the user interface is only the tip of the iceberg — there is a complex software framework underneath it that you might want to explore. Take a look into this complex framework with an introduction to two helpful functionalities: the F2 pop-up window and the conditional breakpoints tool.
Key Concept
The F2 pop-up window provides information about the UI component. For example, it can tell you the UI component BP_ADDR contains the account address and communication data view. It can also tell you the configuration details of a specific UI element, such as the District field in the account address and communication data view. The conditional breakpoints tool helps you identify application and framework issues efficiently. For example, you can use it to find out which database table a specific CRM WebClient UI element refers to, which can be helpful when you are integrating SAP CRM with other systems (e.g., SAP ERP, SAP NetWeaver Business Warehouse, or even third-party software).
The CRM WebClient UI consists of different layers. Usually, end users only deal with the highest two layers – the user interface layer and the personalization layer. However, there are several other layers that complete the software framework of the CRM WebClient UI and are hidden underneath, similar to the way that the biggest part of an iceberg is concealed underwater. I created a visualization of this comparison in Figure 1.

Hena Mau

Hena Mau is a software developer for Business Suite UI Framework at SAP. She has been with SAP for four years, specializing in SAP CRM and Web User Interface technology.

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