Eliminate Bottlenecks When You Access Data in the CRM WebClient UI

  • by Kehinde Eseyin, Security Architect
  • February 11, 2010
These tips and best practices can enhance the performance of your CRM WebClient user interface in a client-server network environment. Learn strategic and valuable pointers that will help you avoid network performance pitfalls.
Key Concept
A network performance bottleneck refers to a situation that negatively affects end user satisfaction (e.g., slow download time for browser-based applications and client request response time). A bottleneck can result from the incapability of one or more components of the network infrastructure (e.g., bandwidth and network equipments) to support the performance, efficiency, and productivity of the system as a whole. As a browser-based front-end application in the SAP CRM system landscape, the performance of the CRM WebClient user interface is largely dependent on the performance of the underlying network topology.

With increasing globalization and business complexity, companies need to be able to connect to a centralized system from a wide range of locations. The SAP system is well poised to meet this business requirement with the CRM WebClient user interface (CRM WebClient UI), which supports business transactions for marketing, sales, and service. However, conducting business with the CRM WebClient UI can be challenging if the network infrastructure struggles with network latency, bandwidth inadequacy, traffic, and congestion. These problems in turn lead to performance issues such as reduced response time, network connection fluctuation, prolonged Web page download time, and so on. It is expedient to understand the basics of network connections to know how to identify and address network performance issues in the SAP CRM system landscape.

I’ll discuss factors that can influence the network performance of the CRM WebClient UI and provide best practices for achieving optimal network performance while processing transactions via the CRM WebClient UI.

Kehinde Eseyin

Kehinde Eseyin is a security architect. He holds a bachelor’s degree in computer science. He has about 12 years of IT security, governance framework, IS risk, and compliance experience gained by working in numerous global organizations. Over the years, he has demonstrated competencies in security design, information assurance, cyber security, data privacy, threat and vulnerability management, penetration testing, business architecture, project management, IT audit, IS controls framework, and identity and access management.

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