Enable Cross-System
Access in SAP CRM —
Without Portals

  • by Ned Falk, Senior Education Consultant, SAP
  • December 15, 2008
SAP NetWeaver Portal allows you to access Web sites and other systems from within SAP CRM. Find out how the transaction launcher enables this functionality in systems without SAP NetWeaver Portal implemented.
Key Concept

In the standalone version of the CRM WebClient UI, you can access another system's transactions through a feature known as the transaction launcher, which is a wizard that generates any code necessary to enable you to execute a URL or transaction code in SAP CRM or other SAP systems. This tool was previously only available in Interaction Center (IC) WebClient. The IC WebClient GUI was the basis for the CRM WebClient UI (the only end user GUI for SAP CRM 2007), so this feature is now supported for all functional areas of SAP CRM.

With SAP CRM 2007, the only supported interface for end users is the new CRM WebClient UI. You can either run the new CRM WebClient UI as a standalone application supported by your internet browser or incorporate it as a portal iView and access it that way.

SAP is moving towards transactions designed for Web use, so you need to consider which Web approach is better for your users. Imbedding the CRM WebClient UI in SAP NetWeaver Portal provides cross-system access to other SAP systems, such as SAP NetWeaver BI and SAP ERP Central Component (SAP ECC). If you pick the standalone version, access across systems is harder to configure, but you can use the transaction launcher to provide some of the cross-system access capabilities that SAP NetWeaver Portal provides.

If you do not have SAP NetWeaver Portal implemented, I'll show you how you can use the transaction launcher for cross-system access with the standalone version of the CRM WebClient UI. My assumption is that your company has SAP ERP 5.0 or 6.0, SAP CRM 2007, and SAP NetWeaver BI 7.0 or later. I also assume that you have implemented an Internet Transaction Server (ITS) to access SAP ERP transactions via the Web.

Ned Falk

Ned Falk is a senior education consultant at SAP. In prior positions, he implemented many ERP solutions, including SAP R/3. While at SAP, he initially focused on logistics. Now he focuses on SAP HANA, SAP BW (formerly SAP NetWeaver BW), SAP CRM, and the integration of SAP BW and SAP BusinessObjects tools. You can meet him in person when he teaches SAP HANA, SAP BW, or SAP CRM classes from the Atlanta SAP office, or in a virtual training class over the web. If you need an SAP education plan for SAP HANA, SAP BW, BusinessObjects, or SAP CRM, you may contact Ned via email.

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