Groupware Integration Enhancement: Explore Server-side Architecture and Enhancement Options

  • by Hansen Chen, Manager, PMP, PricewaterhouseCoopers
  • July 11, 2011
Enhance version 10 of the SAP CRM groupware integration architecture by using the flexibility of SAP standard and non-standard offerings. Also pinpoint what can be enhanced based on the current groupware architecture.
Key Concept
Groupware integration server-side codes include an HTTP handler class to process the XMLs posted from a groupware integration client. In practical terms, enhancing the server-side code allows you to add company-specific business logic into the groupware’s standard function.

If your enterprise is considering or has completed an upgrade to SAP CRM 7.0 Support Package 9, the company will need to also use version 10 of the groupware integration. From the aspect of client-side architecture, version 10 offers useful changes in the UI and background service functions. Further details are available in this article’s companion piece, “Groupware Integration Enhancement, Part One: Decipher Version 10’s Client-side Architecture.”

Now I’d like to take the next steps by discussing version 10’s server-side architecture and the enhancement possibilities available to you. Taken in whole, my two articles allow you to understand the overall technical architecture in version 10 and review possible enhancement scenarios via a standard Business Add-In and other, non-standard ways.

Hansen Chen

Han (Hansen) Chen is a manager with PricewaterhouseCoopers’ SAP CRM practice. He has more than seven years of experience in the SAP CRM field and has finished more than 10 SAP CRM projects, on most of which he played a technical lead role. His project management experience includes managing more than 10 onsite/offshore developers and managing multiple project development teams in parallel. Han holds a PMP certification and has profound knowledge of CMMI methodology. He earned his bachelor’s degree in MIS from Tongji University, China.

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