How to Resolve Employee Replication Issues in HR with CRM Integration

  • by Siddhartha Datta Choudhury, Senior Architect, Infosys
  • February 11, 2014
When CRM is integrated with SAP ERP HCM, creating an employee in HCM is supposed to trigger the creation of a business partner (BP) with an employee role in CRM.However, that doesn’t always happen.Siddhartha Datta Choudhury shows how to generate business partners in employee roles for these missing employees in CRM and assign them to the organizational model.
Learning Objectives

Reading this article, you will learn:

  • How SAP ERP HCM (SAP ERP Central Component [ECC])–CRM for employee creation works
  • The steps and behind-the-scenes processes for this integration
  • How to analyze and resolve the issues regarding missing business partners in the employee role in CRM
Key Concept

A business partner (BP) is a person, a group of people, or an organization in which a company has a business interest. A business partner can be a person, group, or organization within a company.

When CRM is integrated with SAP ERP Human Capital Management (HCM) and an employee is created in SAP ERP HCM, the system automatically creates a business partner (BP) for the newly created employee in CRM in the employee role. If the employee is assigned to any organizational unit, the employee is also visible in the organizational model in CRM.


Sometimes, in spite of the standard configuration being in place, the BP in the employee role is not created in CRM from SAP ERP HCM. There are many possible reasons for this, including the process being terminated unexpectedly, which might happen due to factors such as a short dump, system load, data issues, locking, or memory leakage.


In this situation, the SAP ERP HCM master data for the employee is visible in SAP ERP Central Component (ECC) but the BP is not present in CRM, meaning that the employee would not be able to work in CRM or create transaction data. Following are step-by-step instructions for correcting this problem.

Siddhartha Datta Choudhury

Siddhartha Datta Choudhury is a senior architect with Infosys with about 12 years of  functional ,technical, and architectural experience and more than five years of experience in the Consumer Packaged Goods and Retail industry ranging from implementing to sustaining to developing products. Siddhartha's primary focus  is on maximizing return on investment with SAP CRM and complementary technology through intelligent and results-focused deployments. He worked as a lead CRM technical and functional consultant responsible for large-scale SAP CRM transformation and global template programs. Areas of experience include SAP Trade Promotion Management, Market Development Fund, Service Management, Sales, Marketing, and middleware. His strength lies in managing and delivering complex CRM transformation programs both as an individual contributor and as a functional and development lead. Apart from that he is also involved in the gap analysis, solution proposals, and process modeling for various programs and proposals. He is also actively involved in various SAP HANA initiatives.

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