Launch Thick Client Applications from a CRM WebClient UI Business Role

  • by Sumeet Mishra, Senior SAP CRM Consultant, DVR Softek Inc.
  • March 24, 2010
See how you can enhance your CRM WebClient UI business roles to launch thick client applications installed in a user’s desktop from the business role navigation bar. With this enhancement, you can make your SAP CRM business role the central homepage from which users can launch applications without extensive knowledge of the technology platform behind it.
Key Concept
Thick client applications include any application started with an executable file on the desktop. Examples include Microsoft Office applications, custom Visual Basic, and .NET applications.

Most companies use a mix of applications on various technology platforms to render an IT infrastructure to their business groups. This makes it a challenge to create a single portal from which users can access any tool required to accomplish their work-related tasks. With the new CRM WebClient UI in SAP CRM 7.0, SAP provides a central portal for users featuring the capability to launch external Web applications via an Internet Transaction Server (ITS) infrastructure.

The only missing piece is the ability to launch thick client applications and send contextual information from the CRM WebClient UI to this launched external application — or so you would think. I have come up with a solution in SAP CRM 7.0 that resolves this restriction by making CRM WebClient UI a true central homepage.

Sumeet Mishra

Sumeet Mishra is a senior SAP CRM consultant in the area of sales, service, Interaction Center, e-commerce, activity management, and marketing. Sumeet has eight years of experience in the software consulting industry and five full life cycle CRM implementations. Sumeet is currently working as a functional lead in a Fortune 500 company’s SAP CRM 7.0 upgrade.

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