Make Sure That User-Defined Statuses Appear in SAP NetWeaver BI for Reporting

  • by Liang Ma, Specialist Master, Deloitte Consulting LLP
  • December 15, 2007
Learn about a method you and your BI team can use to report on CRM transaction data with customized user status information in SAP NetWeaver Business Intelligence. With these five steps, which do not require custom coding, you can extract the CRM user-defined status along with CRM transactional data.
Key Concept

CRM user-defined statuses let you know the current processing state of an interaction, such as a service ticket. A group of statuses within SAP CRM makes up a status profile. To extract and transfer the item to SAP NetWeaver BI, you assign a BW status object. You can combine the BW status objects in BW status object groups to arrange them by application component, for example.

Liang Ma

Liang Ma is a specialist master in Deloitte’s SAP BI/BW practice, specializing in BI and data warehouse solutions in the SAP platform. She has more than 10 years of SAP experience including SAP NetWeaver BW, SAP BusinessObjects, and ABAP. Liang recently spoke at the SAP conferences SAP CRM 2011, SAP Reporting, Planning and Analytics 2010, SAP CRM 2009,  SAP CRM 2010 and SAP Business Objects User 2009. In addition, she has also published articles in the following SAPexperts hubs: BI, CRM, and Financials.

Deloitte shall not be responsible for any loss sustained by any person who relies on this publication. As used in this document, “Deloitte” means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

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