Learn about a method you and your BI team can use to report on CRM transaction data with customized user status information in SAP NetWeaver Business Intelligence. With these five steps, which do not require custom coding, you can extract the CRM user-defined status along with CRM transactional data.
CRM user-defined statuses let you know the current processing state of an interaction, such as a service ticket. A group of statuses within SAP CRM makes up a status profile. To extract and transfer the item to SAP NetWeaver BI, you assign a BW status object. You can combine the BW status objects in BW status object groups to arrange them by application component, for example.