Quickly Define Your Organizational Model

  • by Gaetano Altavilla, Senior SAP Practice Manager
  • April 20, 2011
Learn how to define and update your company’s organizational model in SAP CRM and how to define organizational data determination, all of which form the base to process many transactions.
Key Concept
The organizational model represents the fundamentals in SAP CRM that allow your organization to start doing business. Using the organizational model, you can map the organizational structure of your company into departments, positions, roles, and individual employees. The organizational management tool is the actual transaction available in SAP CRM to create the organizational model.

The organizational model in SAP CRM is adapted from the SAP ERP Human Capital Management (SAP ERP HCM) organizational management functionality. If your company has rolled out SAP ERP HCM, you would likely use organizational management from that module. However, the SAP CRM organizational model is an alternative option if your company doesn’t have SAP ERP HCM. With the SAP CRM organizational model, you can display your sales and distribution, service, and purchasing structures by creating and processing individual organizational objects and their links. You can also assign object attributes specifically for the sales and service scenarios.

The SAP CRM organizational management tool helps you set up your company’s organizational structure in the following ways:

  • Maintain the company structure, including the positions and employees in an application, and assign specific attributes to the organizational units
  • Automatically specify organizational data using the organizational structure in a business transaction
  • Determine business partners (e.g., you can find the employee responsible for a certain business transaction)

Gaetano Altavilla

Dr. Gaetano Altavilla is a senior SAP practice manager. His focus is on pre-sales, delivery of SAP application solutions for large international corporations, and SAP knowledge management in Europe, the Middle East, and Africa (EMEA).

In his 18 years of SAP application experience working for many multinational companies, such as Procter & Gamble and Hewlett-Packard, he has covered a wide range of ERP logistic areas, focusing on the MM, WM, SD, LES, PP, PP-PI, PLM (QM, PM, PS) modules, as welll as CRM (TFM), SRM (EBP), SCM (SAP APO), and MES (ME) components.

Dr. Altavilla holds a degree with first-class honors in mathematics from the University of Naples and is certified in many SAP modules: SAP Logistics Bootcamp, SAP MM, SD, LE (SHP/WM/LE), PP, PLM (PM, QM, PS), SRM, CRM, SCM (APO), SCM (TM), FI, CO, and Solution Manager. He also has experience in ABAP/4 and application link enabling (ALE) and IDocs. He has participated in numerous industry conferences, such as the SAP Skills Conference in Walldorf at SAP SE.

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