R/3 SD Functionality Boosts mySAP CRM 2005 Sales Transactions

  • by Karen Lindholm, CRM Consultant, PRAGMATEK
  • October 15, 2006
Take a look at five basic R/3 Sales and Distribution features that SAP added to mySAP CRM 2005 to help improve the sales order process. These features are a new Vendor column for line items, the ability to limit the allowed order types by sales area, new business partner templates, product proposals in quotations and orders, and mass update functionality for sales transactions.
Key Concept

Information about these SD features is available in the mySAP CRM 2005 Release Notes at http://service.sap.com/releasenotes. Follow menu path mySAP Solutions>mySAP Customer Relationship Management (mySAP CRM)>Release Notes SAP CRM 5.0 (SP06). When you review the Release Notes, verify which CRM components are supported. It is possible that new functionality is extended to only one component and not others. For example, a new feature may be available in online order entry (transaction CRMD_ORDER) and the People-Centric User Interface, but not supported in the Call Center, Field (Mobile) Sales, or Internet Sales.

SAP added many new features and functionality to mySAP CRM 2005 Marketing and Service components. These updates, such as rules-based lead distribution and usage-based billing, tend to overshadow some of the more basic mySAP CRM improvements in this release. For example, SAP incorporated a number of plain vanilla R/3 Sales and Distribution (SD) features that were not included in earlier mySAP CRM releases. Here are my top five picks of those basic features.

Karen Lindholm

Karen Lindholm is a senior consultant with PRAGMATEK Consulting Group in Minneapolis. She has been working with SAP products for more than eight years. As an SAP AG SD consultant, she implemented apparel and footwear (AFS) projects in Europe. Karen has also worked as a global support consultant for SAP America in SD and CRM , as well as a CRM consultant for SAP America’s Demo Development Group. Karen holds a bachelor of arts degree from Stanford University. Currently, she is the CRM consultant for a medical device company.

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