SAP CRM 2006s

Create Web Services Quickly with the New Web
Service Tool

  • by Markus Kupke, Development Manager
  • Thilo Berndt, Solution Manager, SAP CRM
  • March 15, 2007
In alignment with SAP’s roadmap for enterprise service-oriented architecture, SAP CRM 2006s provides enterprise services for key business objects that you can use out of the box. In addition, you and your partners can now model your own Web services without additional programming. The new Web service tool allows you to quickly create new services tailored to the specific needs of your organization to extend your SAP CRM system. Learn about the Web service tool and find out how to use the creation wizard included with it.
Key Concept
Web services are open interfaces that allow you to link loosely coupled systems with a technology that does not bind them to any particular programming language or platform. Web services represent an industry-wide standard. You define them with a Web Service Definition Language (WSDL) file, which communicates interface information between Web service producers and consumers.

SAP CRM 2006s provides a new Web service tool that allows you to model your individual Web service interfaces without spending days on ABAP or Java coding any more. With the Web service tool, you first model your service design object by choosing the needed attributes. Then the tool transforms those service design objects into Web service interfaces by plugging into the standard SAP NetWeaver Web service application programming interface (API).

Web services offer you flexibility to extend an application’s capabilities to support specific business processes without extensive coding or complex integration. For instance, you can use Web services to allow your customers to access your product and price information from their procurement systems and to create sales orders in your SAP CRM system by linking the procurement software to your order management application.

Web services can also help you work offline by uploading data from your SAP CRM system to an Adobe interactive form that you can modify offline and synchronize later. This way, you can pass leads from your SAP CRM system to your channel partners via email. You also could send service tickets to service technicians in the field. In both examples, the recipients receive all of the information they need — they can respond and add new data by just filling out the form.

Let us explain some ways you can use the Web service tool and show you some of the features. We’ll then walk you through the creation wizard so you can see how to create a Web service with SAP CRM 2006s.

Markus Kupke

Markus Kupke studied physics and mathematics at the University of Vienna and Erlangen, earning a master’s degree in mathematics in the area of profinite groups and Frattini modules. He worked as a software engineer for a life insurance company until 1997. He started as a developer at SAP in 1997 in the area of Sales and Distribution-Computer Aided Selling (SD-CAS). He has experience in many areas, including SAP Enterprise Portal, SAP NetWeaver Business Intelligence, enterprise service-oriented architecture, Web services, and business-process applications, such as activity and opportunity management. Since 2004, he has been a development manager responsible for a team of 10 engineers.

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Thilo Berndt

Thilo Berndt is a solution manager for SAP CRM Solution Management in Bangalore. He is a graduate of the business school at the University of Mannheim, Germany. Thilo has worked at SAP since 2002. Currently, he is responsible for the SAP CRM enterprise service-oriented architecture strategy and the Web service tool.

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