SAP CRM 7.0 Reporting Framework Concepts and Enhancements with the CRM WebClient UI

  • by Sukant Palo, CRM Consultant
  • Prasad Yalamuri, SAP CRM Technical Lead
  • March 6, 2013
Learn a best-practice implementation strategy for enhancing the SAP CRM 7.0 reporting framework to search for SAP CRM transaction data (i.e., one-order documents), such as activities, orders, or complaints using the CRM WebClient UI.
Key Concept

The reporting framework is the underlying layer for all SAP CRM transactional data searches. The CRM WebClient UI is the dominant user interface to search for transactional data in SAP CRM.

If you have a project that requires enhancements to the SAP CRM one order search functionality—a common scenario in implementation projects using SAP CRM, which frequently involves the search functionality of one order documents—you need to know the best approach for enhancing the reporting framework to ensure future support, performance, and reusability. Understanding the underlying concepts and following the correct enhancement methodology is key for a successful implementation of the search functionality.

For the search tool interface, you can use either the SAP CRM WebClient UI or a non-SAP CRM WebClient UI, such as a mobile application. This article covers searches with the CRM WebClient UI. 

Sukant Palo

Sukant Palo has 12 years of experience consulting on SAP technologies. He specializes in the CRM Customer Interaction Center, E-Commerce, Activity Management, Complaint Management, Marketing Planning and Campaign Management, campaign planning and budgeting, and customer master data management. Sukant is also an expert in SAP CRM 7.0 WebClient UI framework architecture and configuration, as well as SAP CRM process and solution design. In previous roles, he worked as a technical lead for an SAP Finance–Treasury team and as a team lead for ABAP development, object-oriented ABAP, reporting, and SAP integration technologies teams.

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Prasad Yalamuri

Prasad Yalamuri has 10 years of experience in development and consulting on SAP technologies. He is an expert in SAP CRM WebClient UI development, enhancements (including enhancement spots, BAdIs, and user exits), Web services, SAP integration technologies, and object-oriented ABAP. Prasad is currently working as an SAP CRM technical lead and previously worked as a team lead, technical lead, and senior developer of SAP development teams.

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7/31/2013 10:56:05 AM
Sheila Skog

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