SAP CRM 7.0: Three Enhancements to the CRM WebClient UI Framework

  • by Thilo Berndt, Solution Manager, SAP CRM
  • October 16, 2009
Gain insight into three of the new CRM WebClient UI features and tools that come with SAP CRM 7.0 and enhance usability and efficiency.
Key Concept

The new tools and features for CRM WebClient UI in SAP CRM 7.0 are built on the Business Object Layer (BOL). The BOL offers uniform access from a user interface to underlying applications. It allows for the creation of tools for broad use across all applications that are BOL-enabled. Rather than having each user interface connect to underlying business objects, which is complex and expensive, applications that are BOL-enabled do not need additional effort to enable new users individually. This helps to reduce the total cost of ownership and total cost of development because customer-built applications only have to be connected once to the BOL instead of multiple times.

With SAP CRM 7.0, SAP offers new CRM WebClient UI tools and features, and I will focus on three: simple search, the Application Enhancement Tool, and selected enhancements of the Web services tool. While simple search offers completely new search experiences to end users, the new Application Enhancement Tool and the Web service tool enhancements focus on the power user. All three are built on the Business Object Layer (BOL), which means that you avoid individual enablement of data, logic, and content for different users.

Thilo Berndt

Thilo Berndt is a solution manager for SAP CRM Solution Management in Bangalore. He is a graduate of the business school at the University of Mannheim, Germany. Thilo has worked at SAP since 2002. Currently, he is responsible for the SAP CRM enterprise service-oriented architecture strategy and the Web service tool.

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