SAP CRM 7.0

Your Guide to the Major CRM WebClient UI Framework Enhancements in SAP Enhancement Package 1

  • by Thilo Berndt, Solution Manager, SAP CRM
  • May 19, 2010
Learn about some of new CRM WebClient UI Framework features and tools that come with SAP enhancement package 1 for SAP CRM 7.0, and discover how they help enhance usability and efficiency for both your end users and your IT department.
Key Concept
New CRM WebClient UI framework features in SAP CRM 7.0 enhancement package 1, such as the new central sharing tool and dashboards on the home page, help make your daily work faster and more efficient. There are also new end-user-focused features to help increase user productivity.

While SAP provides standard business software, companies always have specific processes and needs. They need to adapt SAP’s standard software for their particular business needs. To better meet those expectations, the CRM WebClient UI framework in SAP enhancement package 1 for SAP CRM 7.0 has several new features and tools that can help you easily adjust, personalize, and extend SAP-standard delivery. SAP will offer a number of new CRM WebClient UI tools, features, and enhancements that can improve the productivity and user experience for all kinds of users — from end users to IT administrators.

While some of the new features focus on the end user (such as the new object tagging and favorites, the GoTo and Action Menu, or the ability to paste into tables), others focus on improving the user experience of the IT administrator — such as tile layout or the improved Application Enhancement Tool. I will go through some of the new features of SAP enhancement package 1 for SAP CRM 7.0 and give you an overview.

Thilo Berndt

Thilo Berndt is a solution manager for SAP CRM Solution Management in Bangalore. He is a graduate of the business school at the University of Mannheim, Germany. Thilo has worked at SAP since 2002. Currently, he is responsible for the SAP CRM enterprise service-oriented architecture strategy and the Web service tool.

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