Tips for Customizing Your CRM WebClient UI Header Area

In this excerpt from Michael Füchsle and Matthias Zierke’s SAP PRESS book SAP CRM Web Client Customizing and Development, available at, learn how to enhance your CRM WebClient UI’s header area to make it more user-friendly and efficient.
Key Concept
Part of the CRM WebClient UI design, the header area is located in the upper section of the screen. This area provides you with both comprehensive and general shortcuts as well as special functions.

Along with the navigation bar, the header area of the CRM WebClient UI is often the starting point for navigation. You can see how it fits into the fixed, L-shaped layout of the CRM WebClient UI (which also includes the navigation bar) in Figure 1. You use the header area to access the page history, saved searches, and system links. You can also use the header area to obtain information about the page content you call (work area title) as well as possible adjustments to the page content (work area toolbar). The header area for marketing applications can also contain a working context.

Figure 1
How the header area fits in the CRM WebClient UI area

Michael Füchsle

Michael Füchsle worked for several years as a development consultant and business process consultant for SAP Deutschland AG. As a ramp-up coach, he gained in-depth knowledge of the CRM WebClient UI Framework in SAP CRM 2007 and 7.0. Since the middle of 2009, Michael has been working as a freelancer on international projects.

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Matthias E. Zierke

Matthias E. Zierke holds a degree in information management and a master degree in management and consulting. After international SAP projects for Siemens AG, he now works as an SAP CRM consultant at SAP Deuthschland AG, both on a national and international scale.

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