Reduce internal help desk times and unnecessary questions concerning the status of reporting data. Use SAP NetWeaver BW statistics and logon screen technology to provide information to users as soon as they log on to SAP NetWeaver BW.
Part of technical content, BW statistics allow you to evaluate data from the data warehouse as well as the OLAP processor. You can use BW statistics to see how the system is using InfoProviders, InfoObjects, InfoSources, source systems, queries, and aggregates to ensure that your system is running at optimum performance levels.
Have you ever received a call from an SAP NetWeaver BW user asking about the status of specific data within SAP NetWeaver BW? Did someone ever call you complaining that data does not seem to be updated? Most of you will definitely answer “yes” to one of these questions. I can show you how to banish those unnecessary calls.
To avoid these interrupting questions, you can share the SAP NetWeaver BW status directly when users log on to the system. For example, Figure 1 shows the regular logon screen, which tells you nothing about SAP NetWeaver BW loads. Users log on to SAP NetWeaver BW, run a report, and find out that the data is not yet updated. This often leads to additional calls and frustration while waiting for the results of a query.