Troubleshoot and Track BDoc Messages in SAP CRM

  • by Pavan Kumar Sunkara, Senior SAP Architect, SITA Corp.
  • March 15, 2008
See how you can use a Business Document monitoring process in CRM Middleware to quickly uncover errors when transferring data between SAP CRM and SAP ERP Central Component.
Key Concept
CRM Middleware uses Business Document (BDoc) messages in queued Remote Function Calls when transferring data between SAP CRM and another system, such as SAP ERP Central Component. BDoc messages are based on BDoc types, which contain all the information for a particular business process, such as a collection of data related to a particular business partner.

On a recent job, the client had SAP ERP Central Component (ECC) 5.0 and SAP CRM 2005. With the large volume of data loads that move between ECC and SAP CRM, numerous Business Documents (BDocs) flow through queues. Usually the BDocs flow smoothly through the queues, but sometimes they become stuck in the queues due to errors. My task was to devise a way to monitor BDocs in SAP CRM to troubleshoot these errors.

For example, you could encounter an error when a business object is changed in the CRM Server, but ECC doesn’t receive this change. The same goes for the reverse process — SAP CRM may not reflect changes on the ECC side. SAP CRM doesn’t offer a systematic approach to troubleshooting and BDoc monitoring, so I devised the following procedure to streamline the BDoc monitoring process. I’ll show you a way to identify the BDoc error, find out where it occurred, locate the BDoc in the queue, and reprocess the BDoc.

Pavan Kumar Sunkara

Pavan Kumar Sunkara is an SAP-certified solution consultant with six years of SAP experience, including five years with SAP CRM and one year with SAP ABAP. He has participated in three full lifecycle implementation projects and has expertise in CRM Middleware, Internet Pricing and Configurator (IPC), telesales, and teleservice. He currently works with SITA Corp. as a senior SAP architect. Pavan has worked with major clients from various industries, including hi-tech, manufacturing, and consumer goods.

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