Understand the Data Model for Integration between SAP CRM and SAP Industry Specific Solution - Utilities
- by Ash (Shashank) Heda, Principal, Process and Domain, Consulting & Systems Integration, SAP Practice, Infosys Ltd.
- Shailesh Sinha, SAP-CRM and SD Lead, HCL AXON
- February 23, 2012
Prevent data errors by learning how data is replicated between SAP CRM and SAP Industry Specific Solution – Utilities (IS-U), as well as the relationships between objects in each system. Learn several common replication errors between the two systems and how to avoid them.
The SAP CRM/SAP Industry Specific Solution – Utilities (IS-U) data model is the integration model used for integrating the two systems and preventing data replication issues between them. SAP CRM occupies a key strategic place within the front end of SAP IS-U implementations. The two systems have different responsibilities, with orders created in SAP CRM, but execution, billing, and postings done from SAP IS-U. Master and transactional data created in SAP CRM thus needs to be in sync (replicated) with the SAP IS-U system and vice versa. Replication issues can arise in several scenarios, and an understanding of the data model of the two systems is important in preventing them.
With the advent of deregulation, smart meters, and the need for prompt and efficient demand response, the utility industry faces an increasingly complicated landscape. Many utilities have begun implementing SAP CRM front ends to help them service their customers. Integrating this system with an SAP Industry Specific Solution – Utilities (SAP IS-U) back end, however, presents its own challenges, and many data and replication errors may occur during this integration.
Most data errors when replicating between SAP CRM and SAP IS-U are due to inadequate understanding of the SAP CRM/SAP IS-U data model or incorrect data. This data model is at the core of cross talk between SAP CRM with SAP IS-U for both regulated and deregulated utilities.
We provide a high-level overview of business processes in the utilities industry. We then introduce the SAP CRM–SAP IS-U data model and explain the various connections between objects in each system and how they integrate. Finally, we note various sources of data replication errors between SAP CRM and SAP IS-U, and outline best practices for avoiding them.
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