What's New in mySAP CRM 2005

  • by David Glessner, Director, mySAP CRM Solution Management, SAP Labs
  • November 15, 2005
Discover the enhancements offered in mySAP CRM 2005, which SAP expects to release by the end of the year. Also find out what is involved with an upgrade to mySAP CRM 2005, whether you are new to SAP CRM or you use SAP CRM 2.x, SAP CRM 3.x, or SAP CRM 4.x.
Key Concept
mySAP CRM 2005 includes enhancements in marketing, sales, service, Interaction Center, E-Commerce, and channel management. mySAP CRM 2005 also includes industry-specific enhancements for industries such as high tech, public sector, consumer products, media, and utilities.
mySAP CRM 2005, scheduled for release in late 2005, includes enhancements in key marketing, sales, service, and partner areas. This release also contains significant changes in industry-specific business scenarios, analytics for increased decision support, and an improved user interface for productivity. I will introduce you to some of the key enhancements in mySAP CRM 2005 and explain how to approach an upgrade, depending on your current release of mySAP CRM.

David Glessner

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