Rich Internet Applications: 10 Dos and Don’ts for Engaging Users

  • by SAPexperts Staff
  • May 10, 2011
SAPexperts/Project Management
This quick tip was adapted from Nelly Mensah’s presentation at CRM 2011, “Rich Internet Applications on the Front End: 10 Dos and Don'ts for Engaging Your Users.” Nelly is a Business Technology Analyst at Deloitte Consulting.

This quick tip was adapted from Nelly Mensah’s presentation at CRM 2011, “Rich Internet Applications on the Front End: 10 Dos and Don'ts for Engaging Your Users.” Nelly is a Business Technology Analyst at Deloitte Consulting.

Even with the advent of the SAP CRM WebClient UI, native SAP CRM screens are not always friendly to navigate. Standard SAP CRM screens are often complex and have fields that are not used by certain groups of users, and users often have to go through several of these to complete one task. Also, if SAP CRM is linked to a third-party or legacy system of some kind, users may have to switch between multiple systems to get the job done. Under such circumstances, users usually require extensive training, take longer to accomplish their tasks, and are less likely to adopt the technology.

SAPexperts Staff

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