Checklist for Determining the Challenges Facing the Electricity Industry

  • by Ash (Shashank) Heda, Principal, Process and Domain, Consulting & Systems Integration, SAP Practice, Infosys Ltd.
  • Shailesh Sinha, SAP-CRM and SD Lead, HCL AXON
  • October 11, 2012

Ash (Shashank) Heda

Ash Heda is working as a Principal for Managing Consulting Services within the SAP energy (utilities), communication, and services (SAP ECS) practice for Infosys Ltd. He has been responsible for managing portfolio for different initiatives within the generation, transmission, and distribution for the utilities market. As an SAP consultant, Ash has worked within the SAP IS-U/CREB and SAP CRM for utilities, retail, and other verticals for more than 15 years. He has worked on implementing several utilities projects (regulated and deregulated) from design to implementation and support. He has significant understanding of the SDLC cycle, application lifecycle management and ITIL framework. He has keen insight on the challenges within the utility industry and deep hands-on experience in implementing a seamlessly integrated meter-to-cash customized solution. Ash has worked extensively on integrating prospect-to-cash processes for various verticals such as consumer products, fast-moving consumer goods, pharmaceuticals, and healthcare. Additionally, he is a thought leader contributing to smart meter, demand response management, pricing signal, and realigning and modeling processes. His LinkedIn profile can be viewed here: LinkedIn.

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Shailesh Sinha

Shailesh Sinha is a senior SAP Application consultant specializing in SAP CRM, CRM billing, CRM-IS-UT, and SD and LE (ECC) and its integration with modules such as materials management, production planning, and plant maintenance, for over14 years. Having worked end to end on several implementations, roll-outs and upgrades, Shailesh is keenly aware of the critical success factors. As a subject-matter expert within the commercial industrial market for the regulated and deregulated utilities, Shailesh has designed end-to-end solutions encompassing CRM and IS-U/CRB. He has also worked in various verticals such as utilities, steel, real estate, hi-tech, and processing. As an architect, he has extensive hands-on experience in technical integration across various SAP modules and also third-party software. He is well versed in scoping, blueprinting, realization, cut-over, and go-live. Having worked end to end on implementations and production support, Shailesh has developed an innate ability to capture clients’ pain points and convert them into successful configuration. His understanding of the SDLC methodology and ITIL framework offers him a unique methodical and procedural perspective.

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