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by Abhishek Srivastava, Senior Consultant, SAP Package Technologies, Deloitte Consulting LLP November 30, 2011
BI/Financials/HR/SAP Professional Journal/SCM – 
When your SAP CRM system has to account for a customer master that has duplicates, an approach based on linking master data records can provide you with a single view of this data. For example, Customer XYZ exists in the system as XYZ1 and XYZ2, and transactions or installed base products are scattered between the two accounts. You can customize this approach to help meet your various business scenarios. This article describes one such scenario, involving an implementation at a high-tech enterprise.

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by Abhishek Srivastava, Senior Consultant, SAP Package Technologies, Deloitte Consulting LLP | Priti Anukampa, Senior Consultant, Deloitte Consulting, LLP April 11, 2011
BI/Financials/HR/SAP Professional Journal/SCM – 

See how the ability for managers to view the calendars of their team members and a notes log in the SAP CRM business partner details/overview screen helps them better evaluate the sales activities of their teams.