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by Lorena Ruiz Gilbert, Consultants, BearingPoint Commercial Services SAP CRM Practice | Doug Hurley, Managing Director, BearingPoint's Commercial Services practice December 8, 2009
BI/Financials/HR/SAP Professional Journal/SCM – 
See how companies are applying the resource planning application (RPA) in SAP CRM to meet the demands of their service delivery process. Learn about its key components, the information you need to maintain to assist in the Resource Scheduling Process, and the selection of resources in conjunction with Microsoft Outlook (groupware) integration.

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by Priya Natarajan, Senior Consultant, Dustin Droz, Consultant | Dustin Droz, Consultants, BearingPoint Commercial Services SAP CRM Practice | Andrew Caldwell, Consultant | Nicolas Galassi, Business Analyst, BearingPoint Commercial Services SAP CRM Practice January 15, 2009
BI/Financials/HR/SAP Professional Journal/SCM – 
Service contract management in SAP CRM 2007 can address the needs of many diverse service contract scenarios. The various applications of service contract management are useful for driving revenue in an increasingly service-oriented business environment. Find out what the key business drivers are for service contract management and learn about the different components that comprise it.