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by Glenn Abel, President, Covington Creative, LLC December 8, 2009
BI/Financials/HR/SAP Professional Journal/SCM – 
The Employee Interaction Center (EIC) provides unique challenges for implementing screen pop, the automated display of a caller's data on the agent's screen. Learn how to overcome them and achieve efficient call handling in your organization’s HR shared services contact center.

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BI/Financials/HR/SAP Professional Journal/SCM – 
Take advantage of new functionality in the CRM WebClient UI in SAP CRM 2007 and SAP CRM 7.0 that allows you to quickly generate the views for new product attributes. You can do it in just three basic steps.

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BI/Financials/HR/SAP Professional Journal/SCM – 
See how you can add a customer Tracking No. field to the interaction record in Interaction Center WebClient in two steps. You can use this process to add any extra field to the interaction record to suit your business requirements.