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by George Fratian, CRM Project Manager July 14, 2009
BI/Financials/HR/SAP Professional Journal/SCM – 
Before setting out on an implementation of SAP CRM, consider crucial tips, tricks, and lessons learned in this excerpt from George Fratian’s SAP PRESS book Planning Your SAP CRM Implementation.

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by George Fratian, CRM Project Manager October 15, 2008
BI/Financials/HR/SAP Professional Journal/SCM – 
In this excerpt from George Fratian’s new book from SAP PRESS, Planning Your SAP CRM Implementation, learn some tips to ensure that the master data you add to your new SAP CRM system is error free.

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by George Fratian, CRM Project Manager July 15, 2008
BI/Financials/HR/SAP Professional Journal/SCM – 
Preview George Fratian’s upcoming SAP PRESS book <i>Planning Your SAP CRM Implementation</i>, which helps you plan the process of upgrading your SAP CRM system or implementing SAP CRM for the first time. The book, released in July 2008, spans topics as diverse as project initiation, scope control, staffing your team, the CRM project life cycle, upgrades and future projects, and technical architecture choices that you’ll be facing in your CRM project. It also includes several case studies with content updated for SAP CRM 2007.

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by George Fratian, CRM Project Manager October 15, 2006
BI/Financials/HR/SAP Professional Journal/SCM – 
Learn how to put together a quick proof of concept for Interaction Center (IC) WebClient and how you configure it based on configuration profiles. Then, discover how to tweak these configuration profiles to fulfill your business requirements.

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BI/Financials/HR/SAP Professional Journal/SCM – 
/Project Management – Company X wanted to improve its Opportunity Management and sales forecast processes. It had a manual sales process using Microsoft Excel and Word, which was insufficient for the company's needs. See how it customized a system based on mySAP CRM Opportunity Management for People-Centric User Interface to support its sales process.

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by George Fratian, CRM Project Manager January 15, 2006
BI/Financials/HR/SAP Professional Journal/SCM – 
Company X wanted to improve how it communicated with customers. After evaluating several options, it decided to implement enhanced mySAP CRM Case Management, which gave the company a central repository for all customer correspondence and allowed it to automate several customer-related processes.