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by Thilo Berndt, Solution Manager, SAP CRM October 16, 2009
BI/Financials/HR/SAP Professional Journal/SCM – 
Gain insight into three of the new CRM WebClient UI features and tools that come with SAP CRM 7.0 and enhance usability and efficiency.

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by Sumeet Mishra, Senior SAP CRM Consultant, DVR Softek Inc. June 5, 2009
BI/Financials/HR/SAP Professional Journal/SCM – 
See how you can enhance your communication management software integration with Interaction Center to associate a call recording file with the corresponding interaction record in the activity clipboard. With this enhancement, you can play the recording by clicking a link in the activity clipboard.

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by Thilo Berndt, Solution Manager, SAP CRM March 15, 2008
BI/Financials/HR/SAP Professional Journal/SCM – 
Find out how you can build lean offline scenarios to support your mobile workforce without implementing a full offline CRM solution. Instead, you can combine some of the standard tools in SAP CRM 2007, such as the Web service tool and Document Template Designer, to enable this functionality.


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by Gil Magana, Principal Consultant, Intelligroup November 15, 2007
BI/Financials/HR/SAP Professional Journal/SCM – 
If you are considering upgrading from earlier versions of mySAP CRM, you have two options — the current SAP CRM 2005 and the upcoming SAP CRM 2007. See how key areas in SAP CRM 2007 differ from SAP CRM 2005.

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by Markus Kupke, Development Manager | Thilo Berndt, Solution Manager, SAP CRM October 15, 2007
BI/Financials/HR/SAP Professional Journal/SCM – 
This technical look at the Web service tool provides some tips for using Web services. By reviewing the structure of the Web service tool, you can also get a look at the new WebClient UI offered in SAP CRM 2006s and SAP CRM 2007.

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by Markus Kupke, Development Manager | Thilo Berndt, Solution Manager, SAP CRM March 15, 2007
BI/Financials/HR/SAP Professional Journal/SCM – 
In alignment with SAP’s roadmap for enterprise service-oriented architecture, SAP CRM 2006s provides enterprise services for key business objects that you can use out of the box. In addition, you and your partners can now model your own Web services without additional programming.