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A Guide to Pricing Calculation for Usage-Based Media in SAP CRM-Intellectual Property Management

SAPexperts/CRM – Neelesh Sugandhi of Capgemini explains the usage-based pricing concepts designed for media industries, and shows you how to configure and apply them effectively in SAP CRM-Intellectual Property Management (SAP CRM-IPM) implementations.


A List of 8 Steps to Build After-Sales Service Roadmaps and Process Improvements

SAPexperts/CRM/Project Management
From CRM project expert Doug Hurley, here is a helpful list of tips to keep in mind when building your after-sales services roadmap.


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Case Study: How SWIFT Identified and Overcame the Fundamental Challenges of SAP CRM User Adoption



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