E-commerce/Web Channel

[27 Matches Found]
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by Praveen Peddibhotla, Principal-Management Consulting Services, Infosys | Anand Agarwal, SAP CRM Technical Architect, Infosys | Raghurama Gurrala, Lead Consultant, Infosys September 17, 2013
BI/Financials/HR/SAP Professional Journal/SCM – 

Praveen Peddibhotla, Anand Agarwal, and Raghurama Gurrala explain how to set up campaign discounts in SAP CRM, ensure that discounts flow to the back-end SAP ERP Central Component (SAP ECC) system to be processed with minimal manual intervention, and, in cases in which there are multiple valid campaign codes, that campaign codes are able to be changed after the order is placed.


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by Winfried Gerg, Director Product Management CRM Web Channel, SAP AG August 1, 2013
BI/Financials/HR/SAP Professional Journal/SCM – 

Winifred Gerg of SAP AG shows you what’s new with SAP’s multi-channel e-commerce strategy, including what’s new with the solution delivery roadmap.

This presentation is from CRM 2013. For more information about this and our other conference and seminar offerings, visit our Conference and Seminar Website.


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by Surya Kuchibotla, SAP CRM Practice Head, Mouritech LLC July 31, 2013
BI/Financials/HR/SAP Professional Journal/SCM – 

Surya Kuchibotla explains how to integrate loyalty programs, loyalty reward rules, and loyalty member activity with the CRM Web Channel, the CRM WebClient UI, and the Interaction Center WebClient.


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by Elizabeth Thorburn, Customer Solution Adoption, SAP June 13, 2012
BI/Financials/HR/SAP Professional Journal/SCM – 
SAP Web Channel Experience Management allows businesses to turn the Internet into a sales and interaction channel. It does this by providing a common platform that supports multichannel self-service interactions across e-commerce, e-marketing, and e-service.

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by Kunal Verma, PMP, Global Business Applications Manager March 14, 2012
BI/Financials/HR/SAP Professional Journal/SCM – 
Web Channel projects require a well-thought out support process to make sure that your e-commerce site is running properly. Use this chart to help with your planning.

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by Sourabh Chugh, Sourabh Chugh, Senior CRM Consultant, SAP Australia November 22, 2011
BI/Financials/HR/SAP Professional Journal/SCM – 

Learn how to quickly integrate new or existing SAP Interactive Forms with CRM One Order Framework service objects.


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by Kunal Verma, PMP, Global Business Applications Manager October 18, 2011
SAP Professional Journal – 

See how a major healthcare industry supplier implemented Web Channel for SAP CRM, integrating it with its preexisting order-to-cash system and product catalogs.


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by Kunal Verma, PMP, Global Business Applications Manager October 4, 2011
BI/Financials/HR/SAP Professional Journal/SCM – 

See how a major healthcare industry supplier implemented Web Channel for SAP CRM, integrating it with its pre-existing order-to-cash system and product catalogs.


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by Karthik Suryanarayanan, Senior Consultant, Capgemini LLC September 15, 2011
BI/Financials/HR/SAP Professional Journal/SCM – 

Learn the key considerations and challenges when implementing SAP Web Channel for SAP CRM 7.0 enhancement package 1, as well as the resources and timelines of a typical implementation.


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by Lorena Ruiz Gilbert, Consultants, BearingPoint Commercial Services SAP CRM Practice | Doug Hurley, Managing Director, BearingPoint's Commercial Services practice December 8, 2009
BI/Financials/HR/SAP Professional Journal/SCM – 
See how companies are applying the resource planning application (RPA) in SAP CRM to meet the demands of their service delivery process. Learn about its key components, the information you need to maintain to assist in the Resource Scheduling Process, and the selection of resources in conjunction with Microsoft Outlook (groupware) integration.

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by Ludwig Hunecke, Development Consultant, SYCOR GmbH | Martin Walter, Development Consultant, SYCOR GmbH June 22, 2009
BI/Financials/HR/SAP Professional Journal/SCM – 
A small enhancement to the SAP E-Commerce text process allows you to make it easier to adjust static Web text, such as the text on buttons. This gives you the opportunity to implement a custom translation process that fits your individual requirements, enabling global companies to provide the same Web experience to all customers, regardless of language.

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by Priya Natarajan, Senior Consultant, Dustin Droz, Consultant | Dustin Droz, Consultants, BearingPoint Commercial Services SAP CRM Practice | Andrew Caldwell, Consultant | Nicolas Galassi, Business Analyst, BearingPoint Commercial Services SAP CRM Practice January 15, 2009
BI/Financials/HR/SAP Professional Journal/SCM – 
Service contract management in SAP CRM 2007 can address the needs of many diverse service contract scenarios. The various applications of service contract management are useful for driving revenue in an increasingly service-oriented business environment. Find out what the key business drivers are for service contract management and learn about the different components that comprise it.

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by Birgit Starmanns, Senior Director, Solution Marketing, EPM and Finance Solutions, SAP June 15, 2008
BI/Financials/HR/SAP Professional Journal/SCM – 
The SAP E-Commerce business-to-business capabilities have long been used to allow business partners to place orders on the Web. The functionality also allows channel partners to do business on behalf of their end customers.

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BI/Financials/HR/SAP Professional Journal/SCM – 
See how you can add a customer Tracking No. field to the interaction record in Interaction Center WebClient in two steps. You can use this process to add any extra field to the interaction record to suit your business requirements.

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by Patrick Hey, Manager/Senior Consultant, SYCOR GmbH | Ludwig Hunecke, Development Consultant, SYCOR GmbH November 15, 2007
BI/Financials/HR/SAP Professional Journal/SCM – 
Enhancing the SAP E-Commerce UI to reflect your company’s branding helps you provide a Web shop that is unique and identifiable. Creating these enhancements, however, can be challenging. See how to develop one type of enhancement — an hourglass that alerts your Web shop users when the system is processing a request. Also, learn how you can obtain the coding for this enhancement to share with your Java/J2EE development team.

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by John Burton, Director Solution Management, SAP Interaction Center & Social CRM, SAP | Henning Duerholt, Product Manager, SAP CRM, SAP July 15, 2007
BI/Financials/HR/SAP Professional Journal/SCM – 
Learn about the five different sales entry options in Interaction Center WebClient, and determine which is the right choice for your organization.

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by Nikolaj Stadler, Senior Consultant, IBM Global Business Services, Denmark June 15, 2007
BI/Financials/HR/SAP Professional Journal/SCM – 
SAP CRM 2005 offers one-to-one email integration, which enables you to transfer email directly from Microsoft Outlook into SAP CRM. You can interface inbound and outbound emails with SAP CRM via the People-Centric User Interface, then store the emails as activities. Follow the steps to set up this integration and see how you can customize it to meet your needs.

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by Gil Magana, Principal Consultant, Intelligroup April 15, 2007
BI/Financials/HR/SAP Professional Journal/SCM – 
Learn how you can install Text Retrieval and Information Extraction for Internet Sales to augment your E-Commerce functionality. Although the Basis team usually works with the CRM team on the implementation, the roles are often not clearly defined, which can lead to redundancy. These tips help the CRM team avoid this overlap by explaining how to complete the installation without relying on the Basis team.

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by Marcel Redinger, ySAP CRM Senior Consultant, SAP Consulting March 15, 2007
BI/Financials/HR/SAP Professional Journal/SCM – 
Find out how you can use Interaction Center (IC) WebClient to support an Information Technology Infrastructure Library Service Management implementation. The author walks you through the typical 10-step incident management process and shows how you can customize IC WebClient to handle these steps.

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by John Burton, Director Solution Management, SAP Interaction Center & Social CRM, SAP March 15, 2007
BI/Financials/HR/SAP Professional Journal/SCM – 
Find out how you can configure email threading so emails related to a particular service ticket or case appear together on one screen in the agent inbox. This not only links the email to the related business document, it also routes the email to the correct processor.

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