Email Response Management System

[15 Matches Found]
 
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by William R. Pritchett, Senior Business Process Engineer, Dow Corning Corporation | John Burton, Director Solution Management, SAP Interaction Center & Social CRM, SAP March 29, 2013
BI/Financials/HR/SAP Professional Journal/SCM – 

Watch and learn. Don't miss this chance hear Bill Pritchett, Senior Business Process Engineer, Dow Corning Corporation, and John Burton, Director Solution Management, SAP Interaction Center & Social CRM, engage in an in-depth discussion about how to maximize your outbound email campaigns. Learn how to personalize the content for each user when sending outbound email campaigns using SAP CRM marketing, so that contacts get emails that contain their name, title, and other information you want to tailor specifically for each recipient.

This discussion was videotaped at CRM 2013 and is based on their popular CRM hub articles, “Your Mass Emails Can Also be Personal if You Use Marketing Attributes,” and “Provide Better Customer Support with Personalized Email and Chat Responses.”


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by William R. Pritchett, Senior Business Process Engineer, Dow Corning Corporation | John Burton, Director Solution Management, SAP Interaction Center & Social CRM, SAP May 29, 2012
BI/Financials/HR/SAP Professional Journal/SCM – 
When you send outbound email campaigns using SAP CRM Marketing, your email message can include hyperlinks to different types of online content. SAP CRM makes it easy to insert a link to a Web site in your mail form, and images that are stored on the Web can be easily embedded in your messages. You can link other types of content, such as iCalendar appointments and video, to email campaigns, but this involves a few extra steps and some creativity.

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by John Burton, Director Solution Management, SAP Interaction Center & Social CRM, SAP | William R. Pritchett, Senior Business Process Engineer, Dow Corning Corporation May 29, 2012
BI/Financials/HR/SAP Professional Journal/SCM – 
Use marketing attributes to tailor the content of an email campaign for each recipient. This simple but effective method makes your mass emails more personal.

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by Marek Andrzejczak, Senior SAP Consultant September 2, 2011
BI/Financials/HR/SAP Professional Journal/SCM – 

Understand the basic process behind managing newsletters and different IT approaches supporting this process. Learn how to directly integrate newsletter management with SAP CRM 6.0 and 7.0, the limitations of this method, and how to use customization to overcome these issues.


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by Bhanupratap Singh, Consultant, Infosys Technologies, Ltd. | Vishal Mani, SAP CRM Practice Lead, Knack Systems March 17, 2011
BI/Financials/HR/SAP Professional Journal/SCM – 

The Email Response Management System (ERMS) can manage bulk emails coming into the system from external stakeholders. It has many uses, including rule-based email routing and assignment, email filtering, content analysis and fact gathering, inbound email linkage to service transactions (e.g., service requests), and escalation management.


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by William R. Pritchett, Senior Business Process Engineer, Dow Corning Corporation | John Burton, Director Solution Management, SAP Interaction Center & Social CRM, SAP | Vinod C, Developer, SAP CRM April 22, 2010
BI/Financials/HR/SAP Professional Journal/SCM – 

When you use SAP CRM Marketing to send out an email marketing campaign, you should offer a way for recipients to opt out of subsequent emails from your company. Learn how to provide this functionality using standard HTML commands to generate opt-out requests and the E-mail Response Management System to process these requests and automatically update a marketing attribute.


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by Dr. Johann von Saldern, ecenta AG November 25, 2009
BI/Financials/HR/SAP Professional Journal/SCM – 
Learn how to combine SAP business workflow with the E-Mail Response Management System to integrate non-SAP CRM users into an automated workflow using email.

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by William R. Pritchett, Senior Business Process Engineer, Dow Corning Corporation August 24, 2009
BI/Financials/HR/SAP Professional Journal/SCM – 
After you build a target group and execute an email campaign, you want to be sure the process ran correctly. Follow these steps to include an internal email address in your target group so that you receive the campaign in the same way as your external recipients.

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by John Burton, Director Solution Management, SAP Interaction Center & Social CRM, SAP | Vinod C, Developer, SAP CRM January 15, 2009
BI/Financials/HR/SAP Professional Journal/SCM – 
Learn how to configure SAP CRM to send automatic email notifications to your contact center supervisor when the initial response time for a customer email in the queue has been exceeded.

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by John Burton, Director Solution Management, SAP Interaction Center & Social CRM, SAP | Rai Ramprasad, Senior Developer, SAP November 15, 2007
BI/Financials/HR/SAP Professional Journal/SCM – 
By providing a structured Web-form interface for customers, rather than allowing them to send free-form emails, organizations can greatly increase the ability of E-Mail Response Management System to correctly process emails.


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by Julie DeLaTorre, Senior HR Consultant, Symphony Management Consulting July 15, 2007
HR – 
Learn how you can have an email sent to one or more people from any infotype within the SAP HR system without implementing workflow.

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by John Burton, Director Solution Management, SAP Interaction Center & Social CRM, SAP March 15, 2007
BI/Financials/HR/SAP Professional Journal/SCM – 
Find out how you can configure email threading so emails related to a particular service ticket or case appear together on one screen in the agent inbox. This not only links the email to the related business document, it also routes the email to the correct processor.

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by John Burton, Director Solution Management, SAP Interaction Center & Social CRM, SAP January 15, 2007
BI/Financials/HR/SAP Professional Journal/SCM – 
See how E-Mail Response Management System (ERMS), a standard mySAP CRM tool, allows you to route your incoming emails using Rule Modeler and Category Modeler. By using predefined rules with ERMS, you can set up your system to handle these emails without using ABAP coding. Also learn how ERMS can reply to certain types of email automatically.

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by John Burton, Director Solution Management, SAP Interaction Center & Social CRM, SAP December 15, 2006
BI/Financials/HR/SAP Professional Journal/SCM – 
E-Mail Response Management System (ERMS) can automatically classify, route, and handle incoming email and Web forms. Find out how you can use Rule Modeler, a tool that supports ERMS, to configure email rules and policies.

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by Pandora Campbell, CRM Solution Manager – Customer Project Management, SAP Labs, LLC August 15, 2006
BI/Financials/HR/SAP Professional Journal/SCM – 
Introduced with the mySAP CRM 2005 Marketing component, the Bounce Management feature automates how your system responds to messages returned as undeliverable. Find out what you need to configure to use this new tool.