SAP Business Communications Management

[8 Matches Found]
 
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by Rajiv Bali, SAP CRM Consultant, SAP India Pvt. Ltd November 25, 2013
BI/Financials/HR/SAP Professional Journal/SCM – 

Rajiv Bali shows you how to integrate some of your HR processes with SAP CRM Shared Services Framework, to improve the efficiency and effectiveness of your organization. Learn the required configuration to integrate these two systems.


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by Steven Trinh Xuan Dung , Senior Consultant, ecenta APA Ltd. October 12, 2012
BI/Financials/HR/SAP Professional Journal/SCM – 
Here are two great basic techniques for SAP Business Communications Management users to employ when implementing Interactive Voice Response enhancements with Python coding.

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by Steven Trinh Xuan Dung , Senior Consultant, ecenta APA Ltd. March 2, 2012
BI/Financials/HR/SAP Professional Journal/SCM – 

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by Steven Trinh Xuan Dung , Senior Consultant, ecenta APA Ltd. March 2, 2012
BI/Financials/HR/SAP Professional Journal/SCM – 
Learn some fundamental techniques for developing custom interactive voice response (IVR) functionalities and see example solutions to three common IVR enhancements when using SAP Business Communications Management.

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by Heber Olivar Silva, SAP CRM and BCM Consultant, BBKO Consulting May 20, 2011
BI/Financials/HR/SAP Professional Journal/SCM – 

Step-by-step see how to configure the interactive voice response (IVR) functionality available in SAP Business Communications Management. You can use it to collect customer data. Then, by using computer telephony integration, SAP CRM can automatically identify the customer who is calling. This reduces the average wait and handling times.


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by Glenn Abel, President, Covington Creative, LLC March 11, 2011
BI/Financials/HR/SAP Professional Journal/SCM – 

Suppose a client calls a company’s 800 number, and the call routes to the agent assigned to the client’s account. However, the agent has stepped out for lunch and the client receives voice mail. Instead you could use communication-enabled business processes (CEBP). See how it gives agents the ability to identify the status of other agents and based on that information, take appropriate actions, including transferring a call with the business context in real time. 


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by Olivier Lempert, Senior Consultant, ecenta AG January 20, 2011
BI/Financials/HR/SAP Professional Journal/SCM – 
Learn in a few steps how to display or hide agents’ phone numbers as they call specific CRM business partners using integration between SAP CRM and SAP Business Communications Management. The changes you need to make involve marketing attributes, a modification of the business partner’s phone number before it reaches the dial pad, and specific routing rules in SAP Business Communications Management and in the gateway.

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by Sumeet Mishra, Senior SAP CRM Consultant, DVR Softek Inc. June 5, 2009
BI/Financials/HR/SAP Professional Journal/SCM – 
See how you can enhance your communication management software integration with Interaction Center to associate a call recording file with the corresponding interaction record in the activity clipboard. With this enhancement, you can play the recording by clicking a link in the activity clipboard.