Service Management

[37 Matches Found]
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by Mike Piehl , Cofounder, JaveLLin Solutions May 8, 2014
SCM – 
Mike Piehl dispels the myths that workflow requires massive amounts of HR setup and a lot of specialized knowledge.

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by Stephen Johannes, SAP CRM Developer July 12, 2013
BI/Financials/HR/SAP Professional Journal/SCM – 

This book, “SAP CRM: Technical Principles and Programming,” by Stephen Johannes, provides developers and consultants with the technical foundation to be more effective on CRM projects and to increase the success of CRM implementations. For more information about the book, visit its page on insiderBOOKS.com.


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by Stephen Johannes, SAP CRM Developer July 12, 2013
BI/Financials/HR/SAP Professional Journal/SCM – 

SAP CRM: Technical Principles and Programming,” is by Stephen Johannes. It provides developers and consultants with the technical foundation to be more effective on CRM projects and to increase the success of CRM implementations. For more information about the book, visit its page at insiderBOOKS.com


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by Praveen Peddibhotla, Principal-Management Consulting Services, Infosys | Raghurama Gurrala, Lead Consultant, Infosys April 30, 2013
BI/Financials/HR/SAP Professional Journal/SCM – 

Learn from Praveen Peddibhotla and Raghurama Gurrala, both of Infosys, how to get the most from your company’s Installed Base (IBase) design, and gain a better understanding of your customers’ purchases and installations.


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by Sruthi Jain, CRM Consultant, SAP April 12, 2013
BI/Financials/HR/SAP Professional Journal/SCM – 

Learn how to configure knowledge articles in SAP CRM 7.0 from CRM expert Sruthi Jain. This is a great resource to use for agents who often receive the same queries from multiple customers. Using knowledge articles, you can create and maintain a reusable document bank of standard answers or instructions. In addition, learn how SAP CRM can help to drastically reduce processing time.


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by Doug Hurley, Managing Director, BearingPoint's Commercial Services practice February 26, 2013
BI/Financials/HR/SAP Professional Journal/SCM – 

From CRM project expert Doug Hurley, here is a helpful list of tips to keep in mind when building your after-sales services roadmap.


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by Gunawan Hasim, Senior Consultant, ecenta Australia July 5, 2012
BI/Financials/HR/SAP Professional Journal/SCM – 
Tightly integrate the your SAP ECC Billing and Logistics functions with SAP CRM in order to allow SAP CRM to improve and analyze customer experience, interaction, and satisfaction.

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by Elizabeth Thorburn, Customer Solution Adoption, SAP June 13, 2012
BI/Financials/HR/SAP Professional Journal/SCM – 
SAP Web Channel Experience Management allows businesses to turn the Internet into a sales and interaction channel. It does this by providing a common platform that supports multichannel self-service interactions across e-commerce, e-marketing, and e-service.

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by Sreekar Reddy Pula, Senior SAP CRM Consultant, The Principal Consulting, Inc. November 30, 2011
BI/Financials/HR/SAP Professional Journal/SCM – 

Use an enhanced Business Add-In (BAdI) to automate the process of scheduling successfully executed actions in the action job monitor. This process is not available in standard SAP, as rescheduling all successfully executed actions affects performance.


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by Sourabh Chugh, Sourabh Chugh, Senior CRM Consultant, SAP Australia November 22, 2011
BI/Financials/HR/SAP Professional Journal/SCM – 

Learn how to quickly integrate new or existing SAP Interactive Forms with CRM One Order Framework service objects.


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BI/Financials/HR/SAP Professional Journal/SCM – 
Multilevel categorization allows you to determine response times based on categories of issues instead of focusing on abstract priority values. Learn how to extend Service Level Agreement (SLA) determination by multilevel categorization through customization.

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BI/Financials/HR/SAP Professional Journal/SCM – 

Learn about use cases and technical features of the service request, based on CRM 7.0 and SAP enhancement package 1. Understand which use cases the service request is suited for and how it differs from other service transactions, such as the service ticket.


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by Ilan Blecher, Solution Principal, SAP Mobile, ecenta AG | Sebastian Angerer, Consulting Manager EMEA, ecenta AG September 9, 2011
BI/Financials/HR/SAP Professional Journal/SCM – 

Learn how to develop mobile applications using Sybase Unwired Platform and understand the concepts of SAP mobility as well as prerequisites for a successful deployment.  Learn some tips and tricks for the successful development of an application for Apple devices.


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by Susana Messias, SAP CRM Consultant, BBKO Consulting July 6, 2011
BI/Financials/HR/SAP Professional Journal/SCM – 

Find out how to capture the current date on a specific date type for a business transaction based on a status change. Using this technique, you can capture important process milestones in customer service and other activities. 


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by Gaetano Altavilla, Senior SAP Practice Manager April 20, 2011
BI/Financials/HR/SAP Professional Journal/SCM – 

Using the SAP CRM organizational model, you can display your sales and distribution, service, and purchasing structures by creating and processing individual organizational objects and their links.


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by Bhanupratap Singh, Consultant, Infosys Technologies, Ltd. | Vishal Mani, SAP CRM Practice Lead, Knack Systems March 17, 2011
BI/Financials/HR/SAP Professional Journal/SCM – 

The Email Response Management System (ERMS) can manage bulk emails coming into the system from external stakeholders. It has many uses, including rule-based email routing and assignment, email filtering, content analysis and fact gathering, inbound email linkage to service transactions (e.g., service requests), and escalation management.


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by Frank Endrikat, SAP and Solution Manager Principal Consultant, Managing Director, NE-PM March 7, 2011
BI/Financials/HR/SAP Professional Journal/SCM – 

Not many users are aware that SAP Solution Manager, based on an SAP SAP CRM backbone, offers surveys that you can use as forms. They enable users to fill out forms with flexible fields directly within the service transaction and also to manage versions of these forms. See how to make best use of this functionality.


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by Elaina M. Herber, Sr. Manager Business Development — CTI Practice, ecenta America, Inc. March 1, 2010
BI/Financials/HR/SAP Professional Journal/SCM – 
Achieve cost savings and increased customer service efficiency with self-service scenarios in the SAP Business Communications Management (SAP BCM) Interactive Voice Response System (IVR). Learn how it can help your customers quickly check account balances, activate or deactivate accounts, and make a payment. Self-service scenarios also help you reallocate and refocus your customer service agents on more high-priority tasks that require human intervention.

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by Lorena Ruiz Gilbert, Consultants, BearingPoint Commercial Services SAP CRM Practice | Doug Hurley, Managing Director, BearingPoint's Commercial Services practice December 8, 2009
BI/Financials/HR/SAP Professional Journal/SCM – 
See how companies are applying the resource planning application (RPA) in SAP CRM to meet the demands of their service delivery process. Learn about its key components, the information you need to maintain to assist in the Resource Scheduling Process, and the selection of resources in conjunction with Microsoft Outlook (groupware) integration.

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by Matt Mantooth, Education Consultant in the SAP CRM, SAP NetWeaver Administration, SAP ECC, and SAP NetWeaver BW Curriculum, SAP July 15, 2009
BI/Financials/HR/SAP Professional Journal/SCM – 
Discover how upgrading to SAP CRM 7.0 can provide you with new tools to help your sales and service teams. Additions in this release include the ability to display expired contracts and the ability to create ERP quotes.

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