Allow Your Credit Collection Team to Alter Your Collection Worklist

  • by Mark Chalfen, Finance Capability Lead, Bluefin Solutions
  • March 22, 2011
Mobilize your credit collection team to manually amend the order the collection worklist is produced in SAP Collections and Dispute Management. Doing so allows the team to be more agile and provides the flexibility to amend the various rules based on the current business issues it faces.
Key Concept
SAP Collections and Dispute Management is the central submodule and the main tool that is used by the credit collection team that manages the relationships with customers who have credit terms. The collection worklist is the core tool within SAP Collections and Dispute Management. SAP Collections and Dispute Management takes data from the standard accounts receivable (AR) module to use in the collection worklist. A collection worklist provides the credit collection clerk a simple screen with all the relevant information needed to contact the customer, and has all the relevant functionality to record the outcome of the call (e.g., notes, promise-to-pay, or dispute).

The collection worklist provides the credit collection specialist a concise tool to collect and chase outstanding customer debt. The worklist shows the amount of outstanding debt, the amount in dispute, contact information, credit limit information, promise-to-pay information, aging of the customer’s debt, and information relating to customer contacts. The collection worklist is a prioritized list of customers based on a collection strategy. The collection strategy is made up of a number of collection rules. Each rule can have a different score depending on your requirements. The total of the value of the scores of the collection rules that apply to the customer provide each customer a collection score. The worklist is then sorted by the customer’s collection score providing the credit collection specialist a prioritized worklist of customers to contact.

Within SAP Collections and Dispute Management, there is a further organizational structure. This allows different collection strategies to be applied to groups of customers. Organizations should score customers in a different way, which is easy to achieve if you define the correct organizational structure. A typical company may have different tiers of customers, such as national customers and local customers. The criteria for contacting these customers may be different, resulting in you being able to adopt different collection strategies (Figure 1).



Figure 1
Allow Your Credit Collection Team to Alter Your Collection Worklist

Mark Chalfen

Mark Chalfen is the finance capability lead at Bluefin Solutions, a niche SAP consultancy in the UK, and an SAP mentor. Mark has more than 12 years’ experience in SAP FI/CO in a number of industries. Mark’s core skills include Financial Supply Chain Management (SAP FSCM) and the new GL. He is currently advising a wide variety of clients on maximizing their SAP landscape either in the current R/3 version or upgrading to SAP ERP.

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