Improve Project Governance with a RACI Matrix

  • by Anurag Barua, Senior Director, GyanSys, Inc.
  • July 15, 2008
See how to construct a matrix that governs responsibilities in your organization.

Given the amorphous and increasingly global nature of organizations today, project teams face numerous challenges in identifying the kind of roles different players play. As an example, who is responsible for creating business process procedures (BPPs) for the order-to-cash process that you are implementing in your SAP system? Who should be consulted?

Often, these roles are ambiguous and as a result decision-making becomes mired in inertia and chaos. Sometimes organizations lose out on a rare opportunity to wring efficiencies out of their business processes by taking a fuzzy approach or by simply not doing enough to clarify roles and responsibilities because of what I call the “that’s the way things are done out here” syndrome. The inability of project teams to figure out who is responsible for a certain deliverable, whose inputs are needed, who signs off, who is the final arbiter of conflicts for scope changes or design decisions, and so on, can adversely affect the completion of a project and thus cause cost overruns. At a more intangible level, not knowing who is accountable is the most convenient reason for passing the buck around when the time comes for taking responsibility for making decisions or standing by decisions that have been made.

Anurag Barua

Anurag Barua is senior director at GyanSys, Inc. He has 22 years of experience in conceiving, designing, managing, and implementing complex software solutions, including 16 years of experience with SAP applications. He has been associated with several SAP implementations in various capacities. Anurag’s core SAP competencies include FI/CO, logistics, SAP BW, SAP BusinessObjects, Enterprise Performance Management, SAP Solution Manager, GRC, and project management. He is a frequent speaker at SAPinsider conferences and contributes to several publications. Anurag holds a BS in computer science, an MBA in finance, and is a PMI-certified Project Management Professional.

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