Trying to manage Accounts Receivable balances in R/3 can often be a rather difficult task, particularly when customers don’t pay their Total Amount Due. Let’s face it. Not too many of us are blessed with customers who always pay all of what they’re supposed to (e.g., what they actually owe) as opposed to what they think they should pay.
So, A/R and Credit groups need a way of tracking short or partial payments, and documenting what actions have been and are being taken.
To help you gain control of complex resolution issues, SAP’s Global Solution Center provides a targeted product called the Deduction Management Component. This product is a "bolt on" component that enhances the functionality of the SAP R/3 Accounts Receivable module.