A Complete Guide for Managing Contingent Workers in SuccessFactors Employee Central

  • by Manjunath Bannur, SuccessFactors, SuccessFactors Employee Central Consultant
  • February 26, 2016
Learn how to set up and configure the new (as of the August 2015 release) Contingent Workforce functionality in SuccessFactors Employee Central. Gain an overview of the process for handling the contingent workforce, and how to manage vendors and work orders, activate the Contingent Workforce management functionality, set up security roles, and access and understand the contingent worker wizard feature.
Learning Objectives

Reading this article, you will learn how to:

  • Activate and configure the contingent workers functionality and the People Profile
  • Set up the required security groups and roles
  • Configure and manage the vendors and work order generic objects
  • Add and use the Contingent Worker wizard
Key Concept

SAP acquired Fieldglass, a cloud-based vendor management system that helps organizations to manage and procure their flexible workers, including contingent workers, in March 2014. Fieldglass is the market leader in vendor management systems, and SAP acquired it to leverage Employee Central to enhance the Contingent Workforce management process.

To run their businesses in the most cost-effective way, many companies use contingent workers to complete their day-to-day business tasks. Contingent workers—also called freelancers, independent professionals, temporary contract workers, independent contractors, or consultants—work for an organization on a non-permanent basis. Many companies use a separate tool or system to manage these employees, excluding them from the regular employees HR system to avoid additional data maintenance or to protect data privacy.

SuccessFactors has added new features and functionalities to cater to these companies’ business process requirements. One new functionality added to SuccessFactors (as of the August 2015 release) is the Contingent Workforce management functionality. This functionality helps the companies manage their contingent workers in Employee Central. This functionality helps in managing these employees in one system with less maintenance cost. In Employee Central, you can have a separate process set up to make changes to the contingent workforce (additions, edits, and deletions) as well as to manage any vendors that supply contingent workers.

To configure and set up the Contingent Workforce process in SuccessFactors Employee Central to manage these kinds of workers, you need to follow these five steps:

  1. Activate and set up the contingent worker and People Profile
  2. Add events and event reasons for contingent workers
  3. Set up the groups and security roles for contingent workers
  4. Create the vendor and work order objects
  5. Set up the contingent worker wizard

I provide the details for each of these steps and explain the required configuration for managing the contingent worker process in Employee Central in the following sections.

Manjunath Bannur

Manjunath Bannur has been in the IT industry for over 13 years working in various areas of HR, including SAP ERP HCM (for 7 years) and now SuccessFactors Employee Central.  He is experienced in implementing SAP ERP HCM and Employee Central globally.

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