Delegate the Creation of Requisition Requests with Manager Self-Service

  • by Apparao Kavuri, Specialist Master, Deloitte Consulting LLP
  • August 19, 2011
Learn how to implement a delegate solution for SAP E-Recruiting and manager self-service (MSS) using SAP’s Object and Data Provider (OADP), structural authorizations, and HCM processes and forms framework. Discover how to configure and initiate an MSS requisition request form using SAP NetWeaver Portal.
Key Concept
SAP E-Recruiting and manager self-service (MSS) enables managers to complete and submit workforce requisition requests using the requisition request form provided by SAP. However in many organizations, this activity is often delegated by managers to be completed by specific persons on their behalf. Although SAP does not readily provide a standard means for supporting manager delegation, a combination of personnel development relationships, structural authorizations, evaluation paths, and the Object and Data Provider (OADP) framework can be used to implement a flexible delegation solution using HCM processes and forms.

Manager delegation in manager self-service (MSS) is oftentimes a design topic requiring greater effort than initially envisioned. Although SAP does not provide a standard out-of-box solution for handling manager delegation, a few capabilities have been added that make it easier to design and develop a solution for providing manager delegation in MSS. This article reviews a solution for supporting manager delegates as part of SAP E-Recruiting for requisition request forms, but can be similarly applied to other HCM process forms (personnel administration or personnel development) that need to be initiated by a manager’s delegate.

Managers must, among other things, ensure that day-to-day activities continue to run smoothly, even during planned absences (e.g., business trips). For this reason, a manager needs to be able to delegate processes, such as in the area of recruitment, to another manager or to an assistant for processing. These processes include creating, tracking, and approving a requisition request and assessing candidates based on predefined criteria. A manager typically initiates the recruitment process starting with the necessary position and vacancy data through an SAP Adobe interactive requisition form. The form is then routed through its defined approval workflow steps before being received by the recruiting department for action. 

Typically the role of a delegate involves not only initiating requests and approving workflow items on behalf of the manager; it also often involves having visibility into the same kinds of services and information as the manager. In effect, a manager’s delegates should appear as if they are the manager and are authorized to act on the manager’s behalf.

Companies considering implementing or who have already implemented MSS, are probably familiar with Personnel Change Requests (PCR) functionality which is based on the Internet Service Request (ISR) framework. The PCR framework supports default data for forms, input checks, and an approval workflow. However, PCR lacks some features that prevent broad user acceptance or require significant customizations. One of these missing features is the ability to initiate requisition requests or HR requests by users who are not managers. PCR is an MSS application and is primarily intended for managers to initiate all HR requests. However, in many organizations, delegates often initiate the request on a manager’s behalf and the manager then approves the transaction. Now with SAP’s new HCM processes and forms framework, a delegate of any manager can initiate an HR request or a requisition process with minimum configuration as compared to PCR.

Apparao Kavuri

Apparao Kavuri is an SAP HCM consultant with Deloitte Consulting LLP. He has led several SAP HCM projects implementing SAP’s self-service capabilities. His implementation experiences include Employee Self-Service, Manager Self-Service, HCM Processes and Forms, HR portals, E-Recruiting, and Web Dynpro.

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