Improve Efficiency of HR Service Request Processing with SAP Personnel Change Requests

  • by Andre Polakoff, Director, SAP Portal and NetWeaver, Towers Perrin
  • January 15, 2006
Many organizations process HR service requests inefficiently via paper or email, requiring thorough HR validation. Accelerate the HR service request processing cycle, improve data quality, provide reliable and measurable routing, and allow managers to easily create HR requests for their employees with SAP Personnel Change Requests (PCRs).
Key Concept

SAP’s Personnel Change Request (PCR) is a workset that’s part of Manager Self-Service (MSS) in SAP NetWeaver Portal. You can use it in almost any current SAP environment to support company-specific business processes. Custom PCR-based solutions can simplify the request submission process, automate request processing, streamline request processing and HR service center operations, and enhance overall HR data quality.

All employee situation changes such as a transfer to a different organization, pay frequency change, or full-time to part-time transition require timely processing. Without an automated system, this often becomes a long and inefficient process as managers struggle to find the correct forms and determine where to send them.

To complicate matters, managers are often unfamiliar with SAP HR terminology. They may not know what the employee group and subgroup are or how they differ from the personnel area and the subarea. Managers also need to know and correctly enter all the relevant data — position number, cost center, payroll area, work schedule rule, work site code, and so on. It’s difficult to measure the efficiency of this process or track or audit the submitted paper- or email-based HR forms.

HR personnel concerned about HR data quality typically assist managers through this process and spend most of the time on data validation and entry. One HR request may require several phone calls and emails before processing. I’m going to describe an alternative processing method — SAP’s Personnel Change Request (PCR). I will explain its features, customization options, and technical aspects, then present a scenario of an actual PCR-based solution. For more information about system prerequisites, see the sidebar, “PCR Prerequisites.”

Andre Polakoff

Andre Polakoff is a director and SAP Portal practice lead at Towers Perrin. He has 10 years of experience in implementing HR portals and SAP self-service packages and developing custom Web applications for HR. Andre has presented his points of view at various SAP HR and ASUG conferences and meetings.

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