Prepare Your Team for a Successful ESS/MSS Implementation

  • by Raj Kishore Jogam, Lead HCM Consultant
  • December 15, 2007
Review the skills, roles, systems, and business packages that you need to assemble during the preparation phase for an Employee Self-Service or Manager Self-Service implementation.
Key Concept

Employee Self-Service (ESS) and Manager Self-Service (MSS) are business packages implemented through SAP NetWeaver Portal to create a simple, central location where employees and managers can perform common tasks. The portal hosts employee- and manager-related information, such as working time, payment, personal data, reports, and user settings. ESS and MSS are part of a larger concept of SAP HCM self-services, which enables users to edit and retrieve personal and company data more efficiently. In the Preparation phase, it is crucial to plan ahead and carefully align your organization for an implementation of this magnitude.

A lead HR functional employee is key to the success of a self-services implementation. In this article, I’ll outline the HR functional expert’s role in the project, starting with the preparation phase of the project. The preparation phase includes building a team, configuring the system, and identifying needed business packages. Ideally, the functional employee should work closely with an experienced self-services expert and become the functional self-services expert for the company.

The article is specific to ESS/MSS on SAP NetWeaver Portal 7.0 and SAP ERP Central Component (ECC) 6.0. It refers to business packages for ESS (SAP ERP 6.0) 1.0/1.2 and business packages for MSS (SAP ERP 6.0) 1.0. If you are not acquainted with self-services terminology, see the sidebar, “Essential ESS/MSS Concepts.”

Assembling Necessary Skills

The first step is to set up the self-services implementation team. A self-services implementation requires various skills, often both internal and external, based on the in-house technical skills available. Refer to Table 1 for details about the necessary skills and resources.

Raj Kishore Jogam

Raj Kishore Jogam is a lead HCM consultant with specialization in PA/OM, ECM, time management, travel management and employee/manager portals. Raj also has experience in global HCM implementations and implementing employee/manager portals on all system landscapes.

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