Thorough Process Documentation Maximizes Your Use of SAP Integration

  • by Rob Lancaster, SAP HR and Payroll Consultant
  • February 11, 2010
Learn how process documentation benefits your organization by streamlining business processes both prior to and after an SAP ERP Human Capital Management implementation. These recommendations for documenting processes ensure users understand procedures and that process measurement and controls are managed efficiently.
Key Concept
Process documentation is an area in which organizations often invest considerable effort, yet fail to maximize the benefits. However, these benefits can be realized through a small amount of additional effort: include key stakeholders in design decisions; coordinate the documentation with testing, organizational design, training, and control design; and maintain documentation post-go-live by appointing process champions.

Organizations using or implementing SAP ERP Human Capital Management (SAP ERP HCM) demand measurable business benefits, such as reducing costs as a result of restructuring HR functions. This presents an opportunity to review, redesign, and document HR processes. The documentation of these processes is often treated as a low priority activity. However, well-designed process documentation can generate significant additional benefits, particularly by:

  • Reducing cost during the testing cycle
  • Facilitating change management and organizational design
  • Strengthening process controls
  • Supporting the development of flexible, modular training materials
  • Improving accuracy through better understanding of end-to-end processes
  • Enabling ongoing process improvement
  • Assisting future training of new HR staff or those providing emergency coverage

The key to unlocking these benefits lies in the structure and format of the process documentation. Before presenting detailed recommendations, I will review how you can use the documentation during an implementation and after a go-live. The aim is to maximize the business benefits and minimize the effort required to create and maintain the documentation.

Rob Lancaster

Rob Lancaster is an SAP ERP HCM consultant specializing in Payroll and Time Management. Based in the UK, Rob has undertaken roles on Europe-wide and global projects, including work in India, Germany, France, Netherlands, and Italy, working in both commercial and public sector organizations. He is particularly interested in process design, change management, and training.

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