Find out about some of the new and enhanced functionality in the Employee Interaction Center (EIC) with enhancement package 4. Learn how it solves previous pain points and meets core requirements.
The Employee Interaction Center (EIC) is a centralized call center application that is part of SAP’s shared services offering. It delivers employee information to your contact center agents and empowers them to capture the details of an interaction with an employee. SAP has added several large pieces of new or enhanced functionality in enhancement package 4.
An enhancement package is optionally installed and activated software that includes user interface (UI) simplifications, functional enhancements, and enterprise services available for SAP ERP 6.0. Companies can choose new business functions and control the activation based on specific requirements. A wealth of information regarding enhancement packages is available on the SAP Marketplace.