SAP Interaction Center Deployment Options

  • by Amy Shillingford
  • Bianka Woelke
  • Henning Duerholt, Product Manager, SAP CRM, SAP
  • July 15, 2007

Amy Shillingford

Amy Shillingford joined SAP in 1997. Before becoming\ director of the Americas HR Shared Services Center in 2005, she focused on streamlining processes through internal HCM implementations.

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Bianka Woelke

Bianka Woelke (formerly Bianka Piehl) worked as an HR consultant since 1999 before joining SAP HR Consulting in 2003. Her consulting activities focused on the areas of organizational management, personnel administration, and performance management, including related self-service applications. Since May 2005, she has been working as a solution manager responsible for the applications within the HCM (Shared) Service Delivery.

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Henning Duerholt

Henning Dürholt worked as an SAP R/3 SD and SAP CRM trainer and consultant for eight years before joining the SAP CRM Product Management in 2005. Focusing on the Interaction Center, he works on the integration of Interaction Center with back-end processes such as Logistics and SAP ERP Human Capital Management (SAP ERP HCM) as well as on the communication integration of SAP CRM processes.

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