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by April Lerner, ERM Project Specialist, ITSD, City of San Antonio, December 24, 2009
HR – 
Learn how to use standard SAP operations based on employee master data to create decision trees in time evaluation processing.

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by April Lerner, ERM Project Specialist, ITSD, City of San Antonio, August 25, 2009
HR – 
Learn how to control retroactive calculations in the time evaluation schema and limit time and pay policy changes to specific time periods.

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by Alan B. Smith, Assistant ERM Project Manager, ITSD, City of San Antonio, | April Lerner, ERM Project Specialist, ITSD, City of San Antonio, | B. J. Le Gras, Senior Analyst, Information Technology, Tesoro Corporation, | Steve Burrell, ERM Project April 15, 2006
BI/Financials/HR/SAP Professional Journal/SCM – 
Interactive scripts guide users through customer contact to ensure accuracy and quality. However, if you do not exercise controls on the quality, length, and construction of the scripts, you can experience call quality degradation and long call times. By employing the guidelines and standards defined here, agents can achieve an acceptable balance between cost and quality.